+65 88215380 Open Hours: Mon-Sun 9:30am-11:00pm

FAQ's

Contact :

Enquiry : +65 88215380

(Kindly refer to our FAQs before calling us for general enquiry. Thank you)

Address :
Warehouse #01

Clementi Ave5 Blk325 Singapore 120325  Near Clementi MRT

Warehouse #02

192 Pandan Loop #04 Singapore 128381 

Opening Hours :
Mon - Sun:              9:30am to 9pm

Product warranty is provided by our company except for these which have international warranty like Apple watch. You can just contact the official service for the products with international warranty. For other products, we can offer one to one exchange for you if any quality problem within the warranty period. If we don’t have stock for the product, we can just refund you. Quality problems DO NOT include water damage, accidently drop or disassemble the products. If you have any problem, please call us at +65 84311217 or info@sevamall.com. We will try out best to serve you.

By now, we can only serve the customers who located at Singapore. In most occasions, we choose Singpost for our courier partner. For normal mail, the photo of product with the receiver is provided. For registered mail, the tracking number is provided. More shipping method will be available in the near future. Cause we are contacting EZBUY for cooperation.

We are GST registered company. All the price showed is GST inlcuded. 

Generally speaking, orders will be processed within 1 or 2 days. Our service team will contact you to provide the tracking number or to confirm the shipment. If you have any questions about your order, call us at +65 88215380 or info@sevamall.com.

By now, we accept 3 kinds of payments as following.

Wire Transfer

When you choose the wire transfer payment at the check-out page, you will see the bank account information(OCBC Acc. 552 839409001). You can transfer the right amount to the account and leave the message of your Sevamall account. Our service team will contact you within 1 or 2 days to confirm the order and provide you with the tracking number. If you have any question or problem with you order, please call us +65 88215380 or or via email info@sevamall.com. We will reply you at our soonest convenience.

Cash On Delivery (COD)

When you choose this COD at the check-out page, our service team will contact you to confirm the order within several hours. Generally speaking, we can deliver the MRT station you appoint at the certain time slot. For the free delivery, the amount has to more than 100SGD. Otherwise, 5SGD delivery fee will be charged. This method is suitable for light and small products like headphones, earphones, smart watch, tablets and accessories.

Self-Collect

By now, we have 2 warehouses. One is located at Clementi ave5 S120325. The other is located at 192 Pandan Loop S128381. For bulky and large products like TVs, game consoles, etc. This method is strongly encouraged. You can test and view the product before you buy it in our warehouse.  You can choose this method at the check-out page. Our service will contact you at soonest convenience.

PS: As for the credit card payment, we are still negotiating with the local payment company. This method will be available in the near future. 

By now, our products are focused on the consumer electronics products, like headphones, earphones, smart watches, gaming headsets, audio gears and TVs. The products we provide is 100% original with warranty vary from 2 weeks to 1 year depends on the type of the products. You can find warranty information in the product description. There are many fake products on the market. So we have a special team to check and verify the authenticity of the products.  Meanwhile, ways of telling fake products is also displayed in the product description part. Some products like ear cushion or ear pad of ibeats. The ibeats company don’t provide the original components. We will mark this in the description.  If customers find more effective way, please send the detail information or link to info@sevamall.com. Once accepted, coupon will rewarded. Any advice or suggestions are welcome.

If you want to make purchase at SEVAMALL, you can use fast check out or register on our website and become a member of SEVAMALL. But only member of SEVAMALL will receive cash coupon and promotion notice. The register process is free. After the registration, please complete your profile including the shipping address. All the information we collect are confidential and used for order and delivery service only, will not be used for other proposes. For the early birds registration, we will give out coupon to you which can be used at the check-out page. First come first serve. 

SEVAMALL. To save more for you. Do you encounter this situation? Feel the price of electronics products is very high at the shopping mall. Meanwhile, you can get cheap one from the second-hand platform, but have to take the risk of no warranty, no exchange, no refund and being cheated all the time. Now you have a perfect solution! That is the reason why SEVAMALL come into being. To provide products with warranty at the price as second-hand price. Just as our slogan goes: SEVAMALL. To save more for you.

We are under formally Singapore registered company: Silkway International Trading. Reg No.53073420J. All our products are parallel imported from official company. To maximally save for you, we can provide various condition products from new, refurbished, reconditioned and used. You can choose the one which fit you the best. So buy with confidence. We will be responsible for the products we sold. If you have any problems or questions, please call us at +65 88215380 or info@sevamall.com.